Shipping policy
This shipping policy applies to all orders placed on the caracolito-chouchou.com website for the purchase of handmade products. By placing an order, the customer accepts the shipping policies. At Caracolito, we are committed to providing you with the best possible shopping experience, and this includes fast and reliable delivery service for all our handmade products. Details of our shipping policy are detailed below.
1. Order Processing Times
All orders are processed within 2 to 5 business days after receipt of payment, and 2 to 10 days for custom-made products. Due to the handmade nature of our products, some items may require additional manufacturing time. In this case, we will notify you by email of the estimated additional time.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the total weight of the order. You will be able to see the exact delivery costs during checkout, before finalizing your payment.
Standard Delivery: Costs vary depending on the destination.
Express Delivery: An express delivery option may be available for an additional fee.
3. Shipping Methods
We offer several delivery options to meet your needs:
Standard Delivery: Via postal service or partner delivery services.
Express Delivery: Via a fast carrier for those who need to receive their order quickly.
We strive to offer you the most efficient and affordable options.
4. Order Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number so you can track your package in real time. We make every effort to ensure your products arrive on time and in perfect condition.
5. Delivery Areas
We ship throughout France and Europe. If you wish to ship to an address outside of these areas, please contact us before placing your order to verify if we can deliver to your area.
6. Delivery Issues
If you notice a problem with your package, such as a delay or damage during transit, please contact us immediately at contact@caracolito-chouchou.com. We are committed to resolving any issues as quickly as possible.
Lost or damaged package: We will assist you with your claim with the carrier.
Delayed delivery: Delivery times may vary depending on the carrier. In the event of a prolonged delay, contact us so we can help you track the delivery.
7. Changes to the delivery address
We encourage you to carefully check the delivery address before finalizing your order. If you have made a mistake or need to change the address, please contact us within 24 hours of placing your order so we can update the information before shipping.
8. Returns and Exchanges
We invite you to consult our return policy for more information on the conditions for returning and exchanging products. If you have any specific questions regarding a return or exchange, please do not hesitate to contact us at the address mentioned above.
9. Product Packaging and Care
Each Caracolito product is carefully manufactured and packaged with the utmost respect for its quality and safety during transport. We use environmentally friendly packaging materials whenever possible to minimize our environmental impact.
1. Order Processing Times
All orders are processed within 2 to 5 business days after receipt of payment, and 2 to 10 days for custom-made products. Due to the handmade nature of our products, some items may require additional manufacturing time. In this case, we will notify you by email of the estimated additional time.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the total weight of the order. You will be able to see the exact delivery costs during checkout, before finalizing your payment.
Standard Delivery: Costs vary depending on the destination.
Express Delivery: An express delivery option may be available for an additional fee.
3. Shipping Methods
We offer several delivery options to meet your needs:
Standard Delivery: Via postal service or partner delivery services.
Express Delivery: Via a fast carrier for those who need to receive their order quickly.
We strive to offer you the most efficient and affordable options.
4. Order Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number so you can track your package in real time. We make every effort to ensure your products arrive on time and in perfect condition.
5. Delivery Areas
We ship throughout France and Europe. If you wish to ship to an address outside of these areas, please contact us before placing your order to verify if we can deliver to your area.
6. Delivery Issues
If you notice a problem with your package, such as a delay or damage during transit, please contact us immediately at contact@caracolito-chouchou.com. We are committed to resolving any issues as quickly as possible.
Lost or damaged package: We will assist you with your claim with the carrier.
Delayed delivery: Delivery times may vary depending on the carrier. In the event of a prolonged delay, contact us so we can help you track the delivery.
7. Changes to the delivery address
We encourage you to carefully check the delivery address before finalizing your order. If you have made a mistake or need to change the address, please contact us within 24 hours of placing your order so we can update the information before shipping.
8. Returns and Exchanges
We invite you to consult our return policy for more information on the conditions for returning and exchanging products. If you have any specific questions regarding a return or exchange, please do not hesitate to contact us at the address mentioned above.
9. Product Packaging and Care
Each Caracolito product is carefully manufactured and packaged with the utmost respect for its quality and safety during transport. We use environmentally friendly packaging materials whenever possible to minimize our environmental impact.